Terms and Conditions for Thread & Roll Bakers

Welcome to Thread & Roll Bakers. These Terms and Conditions govern your use of our online platform and the purchase of any products from us. By accessing or using our service, you agree to be bound by these terms. If you do not agree with any part of these terms, you must not use our service.

1. Definitions

• "Our site," "our service," "our online platform" refers to the Thread & Roll Bakers website.
• "You," "Your" refers to the user or customer accessing or using our service.
• "Products" refers to the craft bread, delicate pastries, bespoke cakes, artisanal cookies, textile-inspired desserts, and other baked goods offered for sale on our site.

2. Use of Our Service

Our site is intended for customers to browse our artisanal baked goods, place orders, and learn more about Thread & Roll Bakers. You agree to use our service only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else's use and enjoyment of our service.

• You must be at least 18 years old to place an order on our online platform.
• You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or device.
• All information you provide to us must be accurate, complete, and current at all times.

3. Product Information and Availability

We strive to ensure that all details, descriptions, and prices of products appearing on our site are accurate. However, errors may occur. If we discover an error in the price of any goods you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it.

All products are subject to availability. We reserve the right to discontinue any product at any time. We also reserve the right to limit the sales of our products or services to any person, geographic region, or jurisdiction.

4. Ordering and Payment

• By placing an order through our online platform, you are offering to purchase a product on and subject to these Terms and Conditions.
• All orders are subject to availability and confirmation of the order price.
• Payment can be made by various methods as indicated on our site. You confirm that the credit/debit card or payment method being used is yours or that you have been specifically authorized by the owner of the credit/debit card or payment method to use it.
• Upon receiving your order, we carry out a standard authorization check on your payment method to ensure there are sufficient funds to fulfill the transaction. Your order will not be dispatched until this authorization check has been completed.

5. Delivery and Collection

• Delivery and collection options, including associated fees and timeframes, will be specified during the checkout process.
• It is your responsibility to ensure that the delivery address and contact information provided are accurate.
• For bespoke cakes and certain delicate items, specific collection or delivery arrangements may apply and will be communicated to you upon order confirmation.

6. Cancellations and Returns

• Due to the perishable nature of our products, all sales are generally final.
• Cancellations for bespoke cakes or large orders may be possible with sufficient notice, subject to a cancellation fee to cover costs incurred. Please contact us directly to discuss such requests.
• If there is an issue with the quality of your product, please contact us immediately so we can assess the situation and offer an appropriate resolution.

7. Intellectual Property

All content included on our site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Thread & Roll Bakers or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Thread & Roll Bakers.

8. Disclaimers and Limitation of Liability

• Our service and all products delivered through our service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied.
• Thread & Roll Bakers, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service.

9. Governing Law

These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Singapore.

10. Changes to Terms and Conditions

We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our online platform. It is your responsibility to check our online platform periodically for changes. Your continued use of or access to our online platform following the posting of any changes constitutes acceptance of those changes.

11. Contact Information

Questions about the Terms and Conditions should be sent to us at:

Thread & Roll Bakers

Keppel Bay Drive,

Singapore, 098632, SG